Generate Printable QR Codes From Assets

ServiceNow continues proving to us what a great tool it is for managing your IT assets. And now ServiceNow are really making excellent strides in the mobile phone UI and the tablet UI. So I wanted to put the two together.

What I came up with was a simple way of generating QR codes for assets which could be printed and stuck onto the assets. When scanned by a desktop engineer out on site, ServiceNow will automatically load into the relevant window, speeding up the need to go into ServiceNow and search. This allows your engineers to spend longer working, and less time faffing around on the system.

Continue reading

How To Create Gmail Style Starred Cases

I created a small customisation which allows any user access to star a case. Any of who you use Gmail will probably recognise this functionality from there as that’s where I got my inspiration. It gives you quick access to cases you want to keep an eye on without impacting the case or anyone else.

It’s a nice little thing to implement for a customer, but more than that, I thought I’d share the technical side behind it to give you some ideas of what you can do within ServiceNow.

Check the YouTube video for a quick demo:

Let’s start off with the approach…
Continue reading