ServiceNow Performance Metrics

If you’ve ever had performance issues within ServiceNow, chances are you’ve gone to look at the performance dashboards to see if anything looks “funny” there. If not, you then check the stats.do page.

Recently I’ve been working on automated monitoring, spotting a situation arising before the customer notices the system is going into slowdown.

While doing this I’ve discovered a new table with a whole load of metrics to read from. Continue reading

Clearing Values On Catalog GlideList

A few days ago I posted custom functionality on how to set the value of GlideList variables. Today I had a request from a colleague to find out how to create an equivalent function to g_form.clearValue(variableName) on a GlideList. Again, it turns out this hasn’t been implemented for the new variable GlideList (amongst other functionality). I assume these will all be added over time in the future release, but for now, I wrote a quick function that can be used to replicate the functionality:

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Setting Value On Catalog GlideList

A colleague showed me last week how to turn a List Collector variable (slush bucket) into a GlideList variable like on forms. I don’t know how long this option has been around for [edit: Was introduced with Helsinki] but it’s super easy (and I was very impressed because I’ve wanted to catalog GlideList fields in ages). All you do is create a variable of type List Collector as normal and then set the ‘Variable Attributes’ field to ‘glide_list’.

And that’s all there is to it, navigate to the catalog form and you’ll see the Glide List variable. I thought that was the end of it but then the next step was to populate the variable using a client script. It turns out g_form.setValue doesn’t work as expected. What next then?

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Node Switcher – Google Chrome Extension

Let me start this one off by saying I’ve developed a Google Chrome extension and would love you all to download it, try it and if you like it, rate it (and of course tell me about the inevitable bugs within it!).

You can download the extension here: Node Switcher For ServiceNow – Now that’s out of the way, you’re obviously thinking why should you and what does it do?

screen-shot-2016-12-10-at-23-27-47

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Decrypting Password Fields Automatically

We had an issue recently with some interfaces after client’s Istanbul upgrade. Initially we thought someone may have updated a password on one of the data sources. We had to then do some simple coding as a background script to see what the password actually was (and repeated per interface during debugging).

This led me to write the attached code below. Very simply it adds a padlock icon next to each password2 field, when clicking the icon, it’ll pop up showing the decrypted value.

(password2 fields can be decrypted whereas password type fields such as the password field on the sys_user table use a one way encryption method so this functionality can’t be used on those fields.)

Aug 30 2017 1-01 PM

Note: This uses JQuery to insert the icon so will flag up on an ACE report. It inserts the action in the same manner which g_form.addDecoration uses

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