Securing The Activity Formatter (Or Any Formatter For That Matter)

The activity formatter on a form is a great part of ServiceNow. As long as it’s added to the form, and the table is audited, you can get a quick glance of the most important updates.

However, my only issue with it (and it’s my issue with all formatters), is that you can’t apply an ACL to it. For some users, I don’t want them to see it at all, but I don’t want to have to create a custom view just to hide it.

What I did therefore was found a way to apply ACLs to the formatter. This little trick can be used on all formatters.

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How To Create Gmail Style Starred Cases

I created a small customisation which allows any user access to star a case. Any of who you use Gmail will probably recognise this functionality from there as that’s where I got my inspiration. It gives you quick access to cases you want to keep an eye on without impacting the case or anyone else.

It’s a nice little thing to implement for a customer, but more than that, I thought I’d share the technical side behind it to give you some ideas of what you can do within ServiceNow.

Check the YouTube video for a quick demo:


Let’s start off with the approach…
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