How To Pass Sensitive Data Via GlideAjax

Sometimes the data that you’re passing back from the client is sensitive data which nobody should be able to read (including administrators).

One particular instance for this is if you are passing a password back to do validation.

Also, sometimes some GlideAjax’s you just do so many times, that it’ll clog up the logs and possibly cause performance issues with the constant writing.

The logs I am talking about here are the Apache Tomcat logs (https://instance.service-now.com/channel.do?sysparm_channel=logtail)

Give it a go, have one window open with the logs and in another window run a GlideAjax and watch the information that’s written to the logs.

There’s a very simple parameter which you can use to prevent this logging:
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How To Create Gmail Style Starred Cases

I created a small customisation which allows any user access to star a case. Any of who you use Gmail will probably recognise this functionality from there as that’s where I got my inspiration. It gives you quick access to cases you want to keep an eye on without impacting the case or anyone else.

It’s a nice little thing to implement for a customer, but more than that, I thought I’d share the technical side behind it to give you some ideas of what you can do within ServiceNow.

Check the YouTube video for a quick demo:


Let’s start off with the approach…
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